Frequently Asked Questions
Everything you need to know about your gear and your journey.
How long does shipping take for performance footwear?
Standard shipping typically takes 3-5 business days. Express options are available at checkout if you need your gear before your next race.
What is your return policy on worn running shoes?
We offer a 30-day satisfaction guarantee. If your shoes aren't performing as expected, you can return them for a full refund or exchange, even if they've been around the block.
How do I know I'm choosing the right size?
We provide a comprehensive size guide on every product page. We recommend measuring your foot in centimeters for the most accurate fit across different athletic brands.
Do you offer international shipping for global athletes?
Yes, Up There Athletics ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
Can I track my order in real-time?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.